BLOGS

The cloud is a popular topic for everyone from small companies to multinational corporations, but it's also a large term that covers a lot of online ground. It's more crucial than ever to appreciate the differences and benefits of the different cloud providers when...

Autodialing is an automatic dialing technique of contact numbers, instead of dialing contact number one by one manually its dial automatically. Nowadays most of the business used this technique to maximize their business sales and most of the telemarketing companies...

OpenSIPS is open-source software that suits well for medium and large businesses to handle all the above-mentioned scenarios. It supports common database access like MySQL and Postgres but still very well supports the carrier-grade deployments. OpenSIPS is a...

The Best Open Source Data Center And Cloud Software   Nginx Nginx is a free and open-source web server. It is a very fast web server written by Igor Sysoev a Russian software engineer. The main focus of this web service is to provide high concurrency,...

Following are commonly used types of automatic dialing system in the year 2020 Robo Dialer Robo dialers used to dial provided contacts list in bulk and on answer it can play pre-recorded voice recordings or play outbound IVR also it can ask the recipient to press a...

ICTBroadcast is a marketing and broadcasting autodialer software solution. ICTBroadcast uses an open-source asterisk gateway in the back end. ICTBroadcast is a unified broadcasting communication software solution, it broadcast sms, voice, email, and fax. ICTBroadcast...

The differences between multi-user and multi-tenant systems are pointed out in this section. While user and tenant terms may be replaceable in some cases. What is Multi-User Software A multi-user software of system allows the permission of multiple users for accessing...

Bulk Voice Broadcasting Software Bulk voice broadcasting is a good method of advertisement between businesses. It allows businesses to broadcast their messages to hundreds of thousands of people at a time. For bulk voice broadcasting needed pre-recorded voice...

Following is the list of general Contact Center features: CTI: COMPUTER TELEPHONY INTEGRATION ACD: AUTOMATIC CALL DISTRIBUTOR INTELLIGENT CALL-BACK IVR: INTERACTIVE VOICE RESPONSE UNIVERSAL QUEUING IV: INTERACTIVE VIDEO CALL RECORDING SYSTEMS VOICE BIOMETRICS CMS:...

 Fax Campaign : Fax campaign is used for Bulk Fax Marketing, To Create New Fax Campaign following steps are required Login as into ICTFax Fax Portal Open the navigation menu and select “Campaign” Click on Create Fax campaign button from top left corner Create Fax...