Table of Content

  1. Introduction
  2. Requirements to Setup ICTFax Server
    2.1. Server Specs
    2.2. Operating System
    2.3. Sip Provider
  3. Login to ICTFax
  4. Administration/Setting
    4.1. Provider/Trunk Setup
    4.2. DID Number Management
    4.3. User Management
    4.4. Tenant Settings
    4.5. CDR Reports

1. Introduction:

The admin guide mainly focuses on system maintenance and administration. ICTFax is an open-source multi-user and web-based software solution for service providers based on open source angular and FreeSWITCH with the bundle of standard features. ICTFax facilitates a user-friendly environment where users can easily manage the following features:

  • Support User management
  • Support Fax campaign management
  • Support Contacts Management
  • Support DID's Numbers Management
  • Support Extension Management
  • Support Providers/Trunks Management
  • Support CDR Reports Management

2. Requirements to Setup ICTFax Server:

There are the following requirements to setup ICTFax server, they are listed below:

2.1. Server Specs:

  • Quad-Core 3GHZ
  • Ram 4GB
  • Hard disk 200GB

2.2. Operating System:

  • CentOS 7.X

    2.3. Sip Provider:

  • T.38
  • G711 Faxing Support
  • DID incoming number with fax support

3. log in to ICTFax.

Type domain name in your browser like (http://demo.ictfax.com/), submit required credentials, and click on login.
Once you have logged in, the dashboard screen will appear that displays system statistics of inbound & outbound fax and total monthly sent faxes, list of outbound fax and status.

ictfax-software-dashboard

4. Administration Setting:

It is necessary to do some system configurations before the campaign run. These configurations may include:

  • Provider/Trunk Setup
  • DID Number Management
  • User Management
  • Tenant Settings
  • CDR Reports

4.1. Provider/Trunks Setup:

In ICTFax Provider/Trunks uses for outbound faxes. There are following steps are listed below to manage Provider/Trunks:
Navigate to the administration main menu, then click on the Provider/Trunk sub-menu, it will show provider list, provider name, host, and other details.
Click on the edit button to overview and to perform changes in provider information.

provider-list

To Create New Provider/Trunk:
Click on Add Provider button, it will open the provider information form that contains the required field such as:

  • Write provider name in the text box.
  • Click on Gateway drop-down, select gateway type from a list like (Sip for fax, SMTP for sending & receiving email, all notifications will be received on email account)

Access Credentials:

  • Write Username and Password in the field box.
  • Write SIP in host field box-like (45.76.27.236)
  • Set Dial Prefix in the text box if required.
  • Click weight drop-list, select weight value from the list, weight sets the priority of trunk. Trunks with lower values will be preferred from others while doing route selection.

Click on submit button to complete the action as shown.

add-form.png

4.2. DID Number Management:

In ICTFax DID numbers are used for incoming faxes, there are following steps are listed below to manage DID numbers:
Navigate to the Administration main-menu, then click on DID number sub-menu it will open a DID list page that contains DID details like (Title, Assigned to), etc.
Click on edit button to overview and to perform editing in DID details.

add-did-number

Click on arrow icon to assign DID, it will open a assign DID page:
DID info:

  • Write DID number in field box.

User information:

  • Click on Assign user drop list, select user from list to assign DID.
    Click on submit button

assign-did

To Create New DID:
Click on Add DID button, it will open DID form.

  • Write DID number in field box.
  • Write title of DID in field box.

Click on submit button, new DID number will be added in list as shown:

did-form

Assign DID number to user:
Click on arrow icon to assign DID, it will open a assign DID page:
DID info:

  • Write DID number in field box.

User information:

  • Click on Assign user drop list, select user from list to assign DID.
    Click on submit button

assign-did

DID’s Batch Configuration:
ICTFax facilitate users to create DID numbers in batch. You can customize the length of your DID’s number according to your need. Follow below steps to create DID batch:
Click on create DID’s in batch button, it will open DID form page.

  • Set DID’s length in range fields.
  • Type title of DID batch in text box.

Click on submit button to complete action as shown:

did-batch-form.png

4.3. User Management:

ICTFax allow admin to add/remove users, manage their roles, implement authentication policies and change passwords etc. Admin can also set limit for any user to send faxes on fixed monthly/weekly basis. There are following steps are listed to create new user.
Click on administration main-menu, then click on user management sub-menu, it will open a list of users, API name, first and last name and other de tails.
Click on the edit button for an overview and to make changes to the user's information.
Click on the arrow icon in operation column associated with the desired user, it will switch to that user's account.

users-list

To Create New User:
Click on add user button, it will open user form contains required fields such as:

  • Write API user name in fields box.
  • Write password in field box.
  • Choose country and time zone from drop-down list.
  • Set fax limit in the field box, it will allows user to send faxes on a daily/monthly basis under certain limits.
  • Select role e.g (User, Admin)

Click on submit button to complete the action as shown:

add-user-form

4.4. Tenant Settings:

ICTFax supports changing logo and company name as per requirement. An individual tenant can set its display impression itself. To carry out this action, follow the steps listed below.

Click on the Administration main-menu, then click on the Tenants sub-menu, it will open the title and footer information form that contains the following parameter to fill.

  • Write the title in the field box
  • Write Footer Message in the field box.
  • Write email address in support email field box
  • Click on the choose button to upload the New logo as required.

Click on submit button to complete the action as shown.

footer-and-logo.png

4.5. CDR Reports:

CDR menu provide complete details of calls like (Call start time, Call end time, Call Status. etc ) which helps users to analyze results. Following steps leads to view CDR reports:
Click on CDR reports menu at bottom of main menu, it will open list of CDR reports and other details.
Click on export to CSV file button to download CDR report as shown:

cdr-report