History of ERP and Advancement of ERP

ERP is a type of software system that lets you run your entire company, covering finance, development, distribution network, services, procurement, and more procedures. In this article, we will discuss Top, best and open source ERP systems. History of ERP and...

benefit of Computer Telephony Integration (CTI)

There is a huge demand in businesses for the integration ability of communications solutions. The combination of communications solutions and web/software applications (also named as Computer Telephony Integration) substantially increases the productivity of a...

Extended Reality (XR)

Extended Reality (XR) Extended Reality (XR) is an abstract concept that includes all the different technologies that improve our senses, whether they give us additional knowledge about the real world or create us to enter truly unreal, virtual worlds. This includes...

Contact Center

A contact center, also known as a customer interaction center or an e-contact center, is a centralized point of contact for all customer communications through multiple networks. Their main goal is to provide reliable and effective technical support, customer care,...