USER GUIDE

ICTFAX User Guide

Table of Contents

1. Introduction

2. Login to ICTFax

3. Send Fax

4. Receive Fax

5. Contacts Setup

5.1. Contacts

5.2. Contact Group Configuration

6. Fax Documents Setup

1. Introduction:

The user guide contains tasks that must be done by individual user. ICTFax is an open-source multiuser and web-based software solution for service providers based on open source Angular and Freeswtich with the bundle of standard features.

ICTFax facilitate user friendly environment where user can easily:

• Send Fax

• Receive Fax

• Contacts Setup

• Fax Document setup

2. Login to ICTFax:

Type domain name in your browser like (http://demo.ictfax.com/), submit required credentials and click on login. Once you have logged in, the dashboard screen will appear that displays system statistics of inbound & outbound fax and total monthly sent faxes, list of outbound fax and status.

3. Send fax

ICTFax software supports send fax, there are following steps are listed below:

Click on send fax main-menu, a list of outbound faxes, phone number date and time and details available on page.

To Add New Fax:

Click on new outbound fax button, it will open send fax document form with required fields such as:

Write fax title, phone number and caller ID in the text box.

Upload document:

Click on upload button, it will open pop-up form to upload new file/document or select document from drop-list.

Write destination number in field box or select contact from contact drop-down.

Choose a caller ID from the drop-down list.

Click on retries drop-down, set retries clock time in field box.

Click on send fax button to complete action as shown:

4. Receive Fax:

Navigate to Receive fax menu, it will display all inbound fax list and details.

On the right side, download icon is shown by arrow key.

Click on arrow icon to download receive fax file as shown.

5. Contacts Setup:

In order to manage contacts in ictfax, following steps are listed below:

5.1. Contacts:

Navigate to contacts main menu, then click on contact sub-menu, it will show contacts list and details.

On the right side, edit button is shown by arrow key.

Click on edit button to overview and to perform changes in provider information.

Create New Contact:

Click on Add Contact button, it will open the contact detail form that contains the required field.

Personal Information:

• Write first and last name in the field box.

Contact Addresses:

• Write phone number and email address in the fields box.

• Write contact description in text box.

Custom Data:

Custom data section is helpful for those users who have multiple phone numbers so that they can use the section custom 1 custom 2 and custom 3.

Click on submit button to complete the task as shown:

5.2. Contact Group Configuration:

Navigate to contacts menu, then click on groups sub-menu, a list of group list, group name, contact count, operations are available on page.

On the right side, edit button is shown by arrow key.

Click on edit button to overview and to perform editing in contact group details.

To Create Contact Group:

Click on Add group button, it will open contact group form with require fields such as:

• Write Contact group name in text box.

• Click on choose file button to upload contacts list.

• Write contact group description in text box.

Click on submit button to complete action as shown:

6. Fax Document:

In fax campaign, first upload document/file that will be transferred to contacts when campaign run. ICTFax support only (pdf, png, tiff and jpeg) file.

There are following steps are listed below to manage fax document in ictfax.

Navigate to the fax document menu, it will open document list.

On the right side, edit button is shown by arrow key.

Click on edit button to overview and to perform changes in document details.

Click on arrow to send fax from here to individual recipient.

Submit required fields and click on the send fax button as shown.