USER GUIDE

  1. Introduction
  2. Reqiurements to Setup ICTFax Server
  3. Configuration
  4. Admin Configuration
    4.1. Configuration of DID Number
    4.2. Add New DID in Batch
    4.3. Create DID in Batch
  5. Provider/Trunks
    5.1. To Add New Provider
  6. User Management
    6.1. To Add New User
  7. Extension Configuratoin
    7.1. To Add New Extension
  8. Fax Settings
  9. Fax Document
  10. Fax Campaign
    10.1. To Add New Campaign
  11. Contacts
    11.1. Contacts
    11.2. To Create New Contacts
    11.3. Contacts Groups
    11.4. To Create New Group
  12. Send Fax
    12.1. To Send New Outbound Fax
  13. Receive Fax
  14. My DID
  15. Reports

1. Introduction:

ICTFax is an open-source multi-user and web bases software solution for service providers based on open source angular and free switch with the bundle of standard features.

2. Requirements to Setup ICTFax Server:

Server Specs:

Quad Core 3GHZ

  • RAM 4GB
  • Hard Disk 200GB

Operating System:

  • CentOS 7.X

Sip Provider:

  • T.38
  • G711 Faxing Support
  • DID incoming number with fax support

3. Configuration:

  1. Open web browser
  2. Enter domain name or ip address as URL
  3. Login page will appear
  4. Enter login and password and click on sign-in button

sign in

Dashboard is the first page will appear on screen that displayed menu bar on left side and blurbs to check showing system statistics. Click on blurbs to check status of each unit as shown below:

dashboard

4. Admin Configuration:

Click on Administration menu from main menu, following sub menus will appear such as:

  • DID Number
  • Provider/Trunk
  • User Management
  • Extensions

administration

4.1 Configuration of DID Numbers:

Click on DID Number sub menu, a new will appear on screen with list of DID’s and details as shown:

did number list

4.2 Add New DID:

Click on Add DID button on top of the page of DID List, a window form will appear on the screen with required entries.
Fill the form and click on Submit button. A New DID Number will be created.

add new did

4.3 Create DID’s in Batch:

Click on Create Batch button on top of DID List page, a pop-up form will appear on screen that required DID information such as:

  • Set batch range Range From & Range To in text boxes
  • Type “Title” of batch in text box

Click on Submit button as shown below:

add did in batch

Click on Edit button to change DID Information if required, a pop-up form will display that contain all configurable options.
Click on Update button to save the changes as shown below:

edit did information

Click on Arrow button to assign DID Number to selected user, a pop-up form will display on screen with required information of user to whom DID will be assigned.
Click on Submit button.

assign did number

Click on Delete button to remove selected DID record from list.
Click on yes to confirm delete action or click on no to cancel the action.

delete option

5. Provider/Trunks:

Click on Provider/Trunks sub-menu in administration menu, a list of providers and detail will appear on screen as shown:

provider list

5.1 To Add Provider:

Click on Add Provider button on top of provider list, a window form will appear on screen, fill the required fields such as:
Type provider name in text box

  • Select gateway type from drop-down list
  • Set password in text box
  • Type additional information in text box

Click on Submit button , new provider will be created

add new provider

Click on Edit button to change Provider Information if required, a pop-up form will display that contain all configurable options.
Click on Update button to save the changes as shown below:

edit provider information

Click on Delete button to remove selected provider record from list.
Click on yes to confirm delete action or click on no to cancel the action.

delete rec

6. User Management:

Click on User Management sub-menu in administration menu, a list of users and detail will appear on screen

users list

6.1 To Add New User:

Click on Add User button on top of the page of user list, a window container will open on screen with required fields to create new user, fill the required fields such as:

  • Type User name in text box
  • Set password in text box
  • Type user email address in text box
  • Select country from drop-down list
  • Select time-zone from drop list

Click on Submit button,

add new user

Click on Edit button to change User Information if required, a pop-up form will display that contain all configurable options.
Click on Update button to save the changes as shown below:

edit user information

Click on arrow button to switch the account of another user as shown:

switch to other account

Click on Delete button to remove selected user record from list.
Click on yes to confirm delete action or click on no to cancel the action.

delete selected user

7. Extension Configuration:

Click on Extension sub-menu in administration menu, a page will appears on screen that display list of extension id’s and details as shown:

extensions list

7.1 To Add New Extension:

Click on Add Extension button to create new extension, a pop-up form will appears on screen fill the required information such as:

  • Type user name in text box
  • Set the password in text box
  • Type email address in text box

Click on check boxes to configure, cover page can be added that will send first name, last name and email address of sender.

Click on Submit button, new extension will be created.

add new extension

Click on Edit button to change “Extension information” if required, a pop-up form will display that contain all configurable options.
Click on Update button to save the changes as shown below:

edit extension information

Click on Delete button to remove selected extension record from list.
Click on yes to confirm delete action or click on no option for cancel

delete extension

8. Fax Settings:

Click on Fax Settings sub-menu in administration menu, a page will appears on screen from where user can add cover page that will send first name, last and email address of sender. Click on check boxes to configure the requirements as shown:

fax settings

9. Fax Document:

To send a fax, upload a upload document (pdf, png, tiff, jpeg and Office files are supported only),
To upload a document follow the given steps.
Click on Fax Document menu from main menu, a list of uploaded documents will appear on page as shown:

fax document list

9.1 Add New Document:

Click on Add Document button on top of the page of documents list, a window form will appear on screen. Fill the required fields such as:

Document Information:

- Type document name in text box
- Upload new document
- Select fax quality type from drop-down list

Upload New Document:
Click on Choose File button, a popup will appear on screen.
Select file from computer that need to upload.

Fax Qaulity Type:
Click on drop-down button, select fax quality type from list.
Type desctiption about fax in text text box.

add new document

Click on Edit button, a pop form will to change information if required.

edit fax document information

Click on Down-arrow icon on page to download selected document.

download button fax information

Click on Send icon to send fax on quick basis, a pop-up form will appear on screen, fill the required fields such as:

  • Type fax Title in text box
  • Type destination number in text
  • Set retry time from drop-down list

Click on Send Fax button as shown

send fax

Click on Delete button to remove selected record from list.

delete fax document

10. Fax Campaign:

Click on Fax Campaign menu from main menu, a window container will open on screen that display list of campaigns as shown below:

fax campaign list

10.1 To Add New Campaign:

Click on New Fax Campaign button, a pop-up form will appear that contains required such as:

  • Choose Document:
    Click on Drop-Down button to select a document from list
  • Choose Group:
    Click on Drop-Down button to select group from list.
  • Retry:
    Set retry clock time to send message.
  • Delay:
    Set time value for delay between in minute.

Click on Submit button shown below:

create new fax campaign

Click on Edit button, a pop-up form will open on screen to change campaign information if required as shown:

edit fax campaign information

Click on File icon, a page will display that contains campaign detail report as shown below:

view fax detail button

Click on Play button to start the campaign.

start fax camp button

Click on Pause button when to stop the campaign.

stop fax camp button

Click on Delete button to remove selected record from list.

delete fax record

11. Contacts:

Click on Contacts menu from main menu, following sub-menus will appear as shown below:

  • Contacts
  • Contact Groups

contact menu

11.1 Contacts:

Click on Contacts sub-menu, a window container will appear on screen that contain list of contacts as shown below:

contact list

11.2 To Create New Contact:

Click on Add Contact button, a window form will appear on screen that contain required fields, fill the specified to add new contact such as:

  • Submit Personal Information in text boxes
  • Submit contact addresses in text boxes
  • Type description about contact in comment box etc

Click on Submit to complete the activity as shown below:

add new contact

Click on Edit button to change contact information if required, a window form will appear on screen that contain required entries such as:

  • Type personal information in text box
  • Type contact addresses in text box
  • Type description in text box etc

Click on Update button to save the changes:

edit contact information

Click on Delete button to remove selected record from list.

delete contact record

11.3 Contact Groups:

Click on Groups sub-menu from main menu, a window container will appear that contain groups list as shown below:

groups list

11.4 To Create New Group:

Click on Add Group, a pop-up form will on screen that contain all required fields fill the specified fields such as”

  • Type group name in text box.
  • Click on Choose File button to upload CSV file, a dialogue box will appear on screen.
  • Select file CSV file from from device.
  • Type description about group in comment box

Click on Submit button as shown below:

add new group

Click on Sample CSV File button to download CSV sample file.

sample CSV

Click on Edit button, a pop-up form will open on screen to change group information if required as shown:

edit contact group information

Click on Delete button to remove selected record from group list.

delete contact group

12. Send Fax:

Click on Send Fax menu from main menu, a list of outbound faxes will appear on page as shown below:

outbound fax list

12.1 To Send New Outbound Fax:

Click on New Outbound Fax button on top of the page, a window container will open with required fields such as:

  • Type document title in text box
  • Click on Choose Document button to upload document
  • Type destination number in text box etc

Click on Send Fax button to complete task.

create new outbound fax

13. Receive Fax:

Click on Receive Fax button from main menu, it will show a list of all incoming faxes and detail.
Click on Arrow button to download fax details as shown below:

inbound fax list

14. My DID’s:

Click on My DID’s button from main menu, a list of DID’s will appear on page.

did list

Click on Arrow icon to forward DID number to selected user, fill the required information such as:

  • Type DID number in text box.
  • Select service from drop-down list.

Click on Submit button as shown:

assign did

15. Reports:

Click on CDR button from main menu, a list of CDR reports and detail will appear on screen.
Click on Export to CSV File button on top of the page to download reports as shown below:

cdr reports list